Privacy Policy

1. Information We Collect

Account & Contact Information

When you create an account or contact us, we collect your name, email address, phone number, organization name, and job title.

Platform Usage Data

We collect information about how you interact with Zavio, including log data, device information, IP address, browser type, and pages visited.

Protected Health Information (PHI)

As a Business Associate under HIPAA, Zavio processes PHI on behalf of Covered Entities (our healthcare organization customers). PHI is handled strictly in accordance with our HIPAA Compliance Policy and applicable Business Associate Agreements.

2. How We Use Your Information

• Provide, maintain, and improve the Zavio platform
• Communicate with you about your account and our services
• Send product updates, security alerts, and support messages
• Analyze usage patterns to improve platform performance
• Comply with legal obligations and enforce our terms

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service Providers: Trusted third parties that help us operate the platform (hosting, analytics, support), bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, audit logging, and regular security assessments. However, no system is completely secure and we cannot guarantee absolute security.

5. Data Retention

We retain account data for as long as your account is active or as needed to provide services. PHI retention follows the terms of your Business Associate Agreement and applicable law. You may request deletion of your personal data by contacting us.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at hello@zaviocare.com.

7. Cookies & Tracking

We use cookies and similar technologies to operate the platform, remember your preferences, and analyze usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use of Zavio after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or requests, contact us at:
Zavio
Email: hello@zaviocare.com